Privacy Policy
Last Updated: January 29, 2026
GenWell Rx ("we," "us," or "our"), operated by Legacy Lab Services LLC, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website genwellrx.com or use our telehealth services.
Information We Collect
We collect information you provide directly to us, including:
Personal Information: Name, email address, phone number, date of birth, mailing address
Health Information: Medical history, current medications, health conditions (protected under HIPAA)
Payment Information: Credit card or payment details processed through secure third-party processors
Communication Records: Messages, emails, and call logs related to your care
We also automatically collect:
Device Information: IP address, browser type, operating system
Usage Data: Pages visited, time spent on site, referring URLs
Cookies and Tracking Technologies: To improve your experience and analyze site traffic
How We Use Your Information
We use the information we collect to: provide telehealth consultations and medical services; send appointment confirmations, reminders, and follow-up communications; process payments and manage your account; send promotional messages about our services (with your consent); improve our website and services; and comply with legal obligations and protect our rights.
SMS/Text Message Communications
When you opt in to receive text messages from GenWell Rx:
We will send appointment reminders, confirmations, and health-related notifications. We may send promotional messages about our telehealth services. Message frequency varies (typically 2-8 messages per month). Message and data rates may apply depending on your carrier. You can opt out at any time by replying STOP to any message. Reply HELP for assistance or contact admin@genwellrx.com. Your phone number will not be shared with third parties for their marketing purposes. Carriers are not liable for delayed or undelivered messages.
Cookies and Tracking
We use cookies and similar technologies to remember your preferences, analyze website traffic and usage patterns, and improve site functionality. You can control cookies through your browser settings. Disabling cookies may limit some website features.
Data Security
We implement appropriate technical and organizational measures to protect your personal information, including SSL/TLS encryption for data transmission, secure servers and databases, access controls limiting who can view your information, and HIPAA-compliant practices for protected health information.
Data Sharing
We do not sell your personal information. We may share your information with healthcare providers involved in your care, payment processors to complete transactions, service providers who assist our operations (under confidentiality agreements), and legal authorities when required by law.
Your Rights
You have the right to access the personal information we hold about you, request correction of inaccurate information, request deletion of your information (subject to legal retention requirements), opt out of marketing communications, and withdraw consent for SMS messages at any time. To exercise these rights, contact us at admin@genwellrx.com.
Mobile Information Sharing
We will not share your mobile phone number or SMS opt-in information with any third parties for their own marketing purposes. Your information is used solely for GenWell Rx communications as described in this policy.
Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect information from minors.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date.
Contact Us
If you have questions about this Privacy Policy, contact us at:
GenWell Rx
Legacy Lab Services LLC
4345 Newtown Ave
Williamsburg, VA 23188
Email: admin@genwellrx.com
Phone: 757-920-5388