Frequently Asked Questions

The doctor will go over your intake form and the information gathered during your consultation to determine the best course of action for treatment.

You can purchase a refill through our booking page. Look for the medication you are taking under virtual telehealth appointments and select the refill option.

We do not accept insurance. Our services are designed to be affordable and accessible with transparent pricing. No insurance is required to use GenWell Rx.

GLP-1 medications (Semaglutide/Tirzepatide) and ED medications: Shipped directly to your home within 3-10 business days after prescription approval.

Insomnia medications and Phentermine: Prescription sent to your chosen pharmacy, usually ready for pickup the same day or next day.

Absolutely. Your privacy is our top priority. All consultations are 100% confidential, and we follow strict HIPAA guidelines to protect your personal health information. Medications are shipped in discreet packaging when applicable.

GenWell Rx provides telehealth services to patients in multiple states. Service availability may vary by program. Please contact us to confirm if we serve your state for your specific treatment needs.

Common side effects of Phentermine include:

• Dry mouth
• Trouble sleeping (insomnia)
• Headache
• Increased heart rate

Most side effects are mild and tend to decrease as your body adjusts to the medication. Contact your healthcare provider if side effects persist or worsen.

Common side effects of GLP-1 medications include:

• Nausea
• Vomiting
• Diarrhea
• Constipation
• Stomach pain

These GI-related side effects typically lessen over time with longer use. Our formulations include Vitamin B6 to help minimize discomfort. There are also non-medication strategies and over-the-counter options to manage these symptoms.

Results vary by medication and individual:

• Phentermine: Studies show at least 5% body weight loss after 6 months
• Semaglutide: Average 15-20% body weight loss, with most patients losing 5-10% in the first 3-6 months
• Tirzepatide: Average 26.6% total body weight loss over 84 weeks, with 1-6 pounds per week during active treatment

Individual results may vary based on adherence to the program, diet, exercise, and other factors.

Phentermine: No lab work is required for the Phentermine program.

Semaglutide & Tirzepatide: Lab work is required to ensure we can safely prescribe these medications. Required labs include: Hgb A1C, CBC, CMP, TSH, and Free T4. Lab work must be repeated every 3 months to continue treatment.

Phentermine:$85/month with autopay ($110/month without autopay), plus $129 initial consultation

Semaglutide:$300/month with 3 or 6 month commitment (save $50/month), or $350/month with no commitment, plus $129 initial consultation

Tirzepatide:$500/month with 3 or 6 month commitment (save $50/month), or $550/month with no commitment, plus $129 initial consultation

All programs require follow-up consultations every 3 months.

Phentermine: Prescription sent to your chosen pharmacy for pickup. Usually ready the same day or next day.

Semaglutide & Tirzepatide (GLP-1s): Shipped directly to your home in discreet packaging. Delivery typically takes 3-10 business days after prescription approval.

Common side effects of sleep medications include:

• Daytime drowsiness
• Dizziness
• Headaches
• Dry mouth
• Digestive issues (constipation or diarrhea)

These medications should be taken as directed by your physician. Most side effects are mild and temporary.

Zolpidem (Ambien): Fast-acting (works within 15-30 minutes), effects last 4-6 hours. Best for difficulty falling asleep and short-term treatment.

Eszopiclone (Lunesta): Longer duration of action (up to 36 hours), helps maintain sleep through the night. Best for staying asleep and reducing nighttime awakenings.

Our licensed physicians will help determine the best option based on your specific sleep concerns and needs.

First month: $100 (includes physician review and first prescription)

Monthly refills: $49/month

No insurance required. Medications at the pharmacy may cost less with discount cards like GoodRx (often under $20).

Sleep medications are typically recommended for short-term use. Your physician will work with you to determine the appropriate duration of treatment based on your individual needs and may recommend strategies for tapering off the medication when appropriate.

Insomnia medications are sent to your chosen pharmacy for pickup. You can select any pharmacy that's convenient for you during the intake process. Most pharmacies have your prescription ready the same day or next day after it's sent by our physicians.

Common side effects of ED medications include:

• Headaches
• Flushing
• Indigestion
• Nasal congestion
• Dizziness

These side effects are typically mild and temporary. If you experience severe or persistent side effects, contact your healthcare provider immediately.

Sildenafil (Generic Viagra): Works in 30-60 minutes, effects last 4-6 hours. Best for planned sexual activity. Available in 25mg dose.

Tadalafil (Generic Cialis): Works in 30 minutes, effects last up to 36 hours (the "weekend pill"). Best for more spontaneous activity. Available in 10mg dose.

Both are equally effective—the choice depends on your lifestyle and preferences. Our physicians will help you select the best option.

$100/month for a 30-day supply of medication. This includes the physician consultation, prescription, discreet shipping to your home, and access to monthly refills. No hidden fees, no insurance required.

Absolutely. All consultations are 100% confidential. Medications are shipped in discreet, unmarked packaging to protect your privacy. We follow strict HIPAA guidelines for all patient information.

Your medication is shipped directly to your home in discreet, unmarked packaging. Most orders arrive within 3-5 business days after your prescription is approved.

Our support team is here to help! You can reach us by:

• Phone: 757-920-5388 (Monday-Friday, 9am-5pm EST)
• Email: hello@genwellrx.com

We typically respond to emails within 1 business day.

Yes! There are no long-term commitments for most programs (except where noted for specific commitment-based pricing). You can cancel your monthly refills at any time by contacting us at hello@genwellrx.com or calling 757-920-5388. Please provide at least 15 days notice before your next scheduled refill.

All telehealth consultations are non-refundable. For weight loss programs, if you cancel after your monthly subscription charge but before your renewal date, you will have access until the end of your paid period. We do not provide pro-rated refunds. No refunds are given for completed physician consultations or no-show appointments.

Yes! All of our consultations are conducted virtually via telehealth. You'll meet with our board-certified physicians through a secure video platform. Same-day appointments are often available. You'll need a blood pressure cuff and scale for weight loss consultations.